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1) We will produce samples and design proofs on signed acceptance of quotations only. If an order is not placed after sampling, we will charge for the sample/design at a minimum of 10x the unit price quoted. We will also add in any artwork fees incurred during the sampling process.

2) We will also produce samples on spec on high volume jobs , Please contact us should you require any further information.

3) For Laser and other types of engraving, we generally require an extra item to engrave to determine optimal settings.

4) We generally do not charge extra for rush jobs if they can be accommodated. Please note however, if every one of your jobs becomes a rush job, we will start adding a surcharge of 30%.

5) Turnaround times are generally in the order of 3-5 working days from final acceptances of proofs etc. This does however also depend on the magnitude of the job and whether it is achievable in that period.

6) We will NOT under ANY circumstances take engraving or orders or quote over the phone - this leads to major problems. We do proof read engraving and institute quality control and will query glaring errors in common words. Names and unusual languages will be engraved as given to us.

7) Should an order be placed and quantities reduced and those quantities fall outside a price break, we will charge at the higher price. Should the balance of the order be placed, we will credit the difference between the higher prices items and the lower ones.

8) We do not count quantities delivered to us or check condition of goods. We will not be held responsible for short deliveries or damaged goods. If there is substantial unpacking and repacking required, this will be charged for.

9) The limit of our liability will be equal only to the branding charge on items supplied to us. Should the main run differ from the sample provided for engraving, we will advise you as to whether it can indeed be branded and if there will be additional costs involved.

1) All orders are COD. Should you require credit, please arrange this prior to sending the job and credit may be extended for a maximum of 30 days from completion of order.

2) We require pre-payment for anything that is specifically manufactured or permanently engraved/branded.

3) We will take the utmost care with any supplied product and are fanatical about quality and will ALWAYS do the best that is possible!!!